Solutions

Hosted IP Telephony

• How do I increase/decrease the contract term?
• How do I increase/decrease the number of seats?
• How do I increase/decrease the feature set?
• How do I escalate a customer issue?
• Can I pay in advance for a discount?
• How can the customer be assured the service will continue if I/TT go out of business?
• What information do I get and when do I get it in respect of billing my customer?
• I don’t have a billing platform - can you bill my customer?
• What happens if the xDSL line fails?
• How long does it take to install the service?
• Can I manage the PBX on behalf of my customer?
• Do you offer training?

SIP Trunking

• What is the minimum contract period for a trunk?
• I have dealt with other trunk providers who can only accept numbers ported from BT, are you the same?
• Will the CLI be passed?
• Can I choose which DDI number is presented on outbound calls?

How long does it take to install the service?
5-7 working days from placing of order assuming we have the required area code DDIs. If the required DDI area code numbers need to be ordered then 10-12 working days from placing of order. (Note: This assumes broadband is already in place)

Can I manage the PBX on behalf of my customer?
Yes, there is a web interface that will enable each reseller to configure their own customer accounts.

Do you offer training?
Yes, we offer a flexible service whereby we train your own trainers. This is a chargeable service on a case-by-case basis.

What is the minimum contract period for a trunk?
2 Months 1 year

I have dealt with other trunk providers who can only accept numbers ported from BT, are you the same?
Currently we can only port BT numbers. We are working towards being able to port other carrier numbers

Will the CLI be passed?
We can pass any CLI that the customer can prove they own or restrict the CLI if required.

Can I choose which DDI number is presented on outbound calls?
We can pass any CLI that the customer can prove they own.