Solutions

Clients like to adopt at their own speed the technology that’s set to propel their business operations into a different realm and, at 4sure Connection we understand this.

Clients specify their exact needs at the start, adding new capabilities as business changes or finances dictate. Growing organically with the enterprise they’ll find a whole new range of telephony and multi-media capabilities that they couldn’t have imagined on day one.

 

4sure Connection hosted IP Business Service

Hosted IP telephony and multi-media serves with 4sure Connection is feature rich and below we list the major capabilities, although there is a host more:

 

Advanced features

Voicemail
Generic Music on Hold

 

4sure Connection hosted IP Business PLUS Service

An add-as-you-go package delivering enhanced capability to your clients for better business. These include:

PC Client – allows you to use your PC as your phone and to receive instant messages; be contactable on your extension number wherever you take your laptop.

Address books – comprehensive business and personal life contact details.

Import outlook contacts – quickly sets up users’ personal address book by simply clicking on the button so no need to re-type in details for existing contacts.

Presence – at a glance availability status of address book contacts. Seeing ‘busy’; ‘away’, ‘at lunch’ or ‘on a call’ allows you to avoid wasted time spent in unsuccessful communication attempts and plan the best time/method of communication.

Instant messaging – the fast track communication tool of sending and receiving text notes – even when either party is on a call.

Ad-hoc conferencing – easy set up of multi-party calling for up to three people.

Personal agent – a web based tool allowing you to set up your routing preferences and change other system parameters through the preferences section.

 

Hosted PBX Features	Business License	Business Plus License	Multimedia License
Standard Call features	√	√	√
Address book	if available on IP Phone functionality	On PC Client	On PC Client
Ad-hoc conferencing	if available on IP Phone functionality	Up to 6 callers	Up to 6 callers
Music on hold	√	√	√
Voicemail	√	√	√
Voicemail messages delivered to email (WAV file)	X	√	√
PC Client	X	√	√
Personal Agent	X	√	√
Import Outlook contacts to populate the address book from Outlook 2000	X	√	√
Presence	X	√	√
Instant Messaging	X	√	√
Call screening	X	√	√
Call logs of incoming and outgoing calls	X	√	√
Picture ID to display own picture when making calls to another PC Client user	X	√	√
Tone selection to configure sounds for incoming calls, instant messages, outgoing calls	X	√	√
Video conferencing where the active speaker in a conference is streamed to the other participants	X	X	√
Point-to-point video calling for two-way calls	X	X	√
Web co-browsing	X	X	√
Web push	X	X	√
Whiteboard	X	X	√